Frequently Asked Questions

Frequently Asked Questions2018-06-15T15:29:01+00:00

Q: How can I be sure of the quality of oil from Supreme Fuel?
A: Supreme fuel only delivers high quality heating oil, loaded from local fuel terminals, it is also environmentally friendly.

Q: How do I order for oil?
A: Just give us a call at anytime, 24/7.

Q: When are your working hours?
A: Supreme oil delivery is 24 hours service, we always have you covered.

Q: Is there a special type of oil for different houses?
A: Supreme fuel oil delivers high quality #2 heating oil and #4 heating oil.

Q: How much oil would be enough for my house?
A: Typically, homes have 275 gallon tanks, in some cases, two tanks are paired making it a total of 550 gallons.

Q: What quantity can I order?
A: With our flexible prices, you can order as much as you want. Or as little as you need.

Q: Can you top up my half-filled tank?
A: Yes we can. We can also half fill your empty tank based on your order.

Q: How would you handle an excess order?
A: If the oil you ordered cant all fit in your tank, you’ll only pay for the quantity you received.

Q: How can I make modifications to my order after placing it?
A: Place a call to our phone number no later than two hours after placing your order.

Q: Do I need to be present for delivery?
A: You do need to be present as our driver requires access to your home. If paying with a credit card, you don’t need to be home in most cases.

Q: How would I know the exact time of delivery?
A: We can only provide you with an estimated timeframe, due to traffic and work load it’s impossible to predict exact time of delivery.

Q: I think I need a small quantity of oil, how can I get it?
A: Just place you order specifying what quantity you need.

Q: My tank is located far from the street and would require a longer hose; can you handle it?
A: Our truck is well equipped and can handle such situations.

Q: I need oil immediately, how can I get it?
A: Our delivery time is very fast, you will get your oil ASAP.

Q: How long does it take to deliver?
A: Delivery takes between 3 to 24 hours.

Q: What should I do in case of late delivery?
A: Call us and we will address your issues promptly.

Q: Is there a way to measure the exact quantity of oil delivered?
A: Our trucks are metered; hence they measure as they dispense oil for utmost transparency.

Q: Where can Supreme fuel deliver?
A: We deliver oil anywhere in Bronx New York.

Q: Is there express delivery?
A: Call us for express emergency delivery.

Q: Can you fix my boiler?
A: We offer maintenance services on all oil related equipment in your home.

Q: Does the time I place an order, affect my delivery slot?
A: Yes, it does, but fortunately, we run a very efficient service and will get to you really soon.

Q: What do I do if I run out of oil?
A: Call us right away.

Q: Are my personal details at risk?
A: Our website uses the most secure web tools to ensure your safety and security and would never share your confidential details with a third party as contained in our terms and conditions.

Q: Are there any additional charges for alternative payment methods (credit or debit card)?
A: Our payment plans are flexible, meaning however you choose to pay, there are no extra charges.

Q: Why does the price of heating oil keep fluctuating?
A: This is due to the changes in price of crude oil, and the change in demand. The demand for heating oil peaks at winter and becomes very low during the other months, these market dynamics greatly influence the price of heating oil, hence any change is reflected in the price.

Q: I was using Natural gas, how do i change to heating oil?
A: Contact us to set up an appointment with a technician. Our technicians can help you set up a new heating system at a very competitive rate.